Returns & Exchanges
At Neurogan, we want you to feel as confident in our apparel as you do in your own skin, which is why we offer a 30-day window for returns and exchanges on all unworn items. We are committed to ensuring your complete satisfaction with every piece of our high-quality fashion collection.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Print Your Label
Once approved, download and print the prepaid shipping label provided via email and securely pack your items in their original packaging.
Ship It Back
Drop off your package at any authorized carrier location; ensure all original tags are attached and the garment is in its original condition.
Receive Your Refund
After our warehouse team inspects the returned items, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing